What to Expect From Your First Visit

Your first visit works like every visit after it: you get a text when your tech is on the way, they scoop the whole yard, and they send you a photo of the latched gate when they leave. You don’t need to be home, and nothing about it locks you into a contract.

A lot of people put off booking because they aren’t sure how it works. Here’s the whole process, start to finish.

Step 1: The quote

You get a number before anyone shows up. Price comes down to three things: how big the yard is, how many dogs you have, and how often you want us to come.

Put your ZIP in the form on our site and a team member texts you back, usually within minutes. If you’d rather talk it through, call or text the office instead.

This is also the time to tell us anything about the yard. Which gate to use, whether there’s a lock or a code, a latch that sticks, a corner the dogs favor. Your tech will learn all of it, but a heads-up makes the first visit smoother.

Step 2: Picking a schedule

Most people pick weekly pooper scooper service. Two or more dogs, or a small yard that fills up fast, usually means twice a week. Every other week works for one small dog or a yard that doesn’t get much use. Monthly is there too, though few people choose it.

If you just need to get caught up, a one-time yard cleanup is one visit and nothing recurring. You can switch schedules later by calling or texting us.

Step 3: The on-the-way text

You’ll know before the truck pulls up. Your tech texts when they’re heading to your house, so a truck in the driveway is never a surprise.

Most customers aren’t home for visits, and that’s fine. The tech lets themselves through the gate.

Step 4: The scoop itself

We walk the whole yard, not just the spots you can see from the back door. That means the fence line, behind the shed, under the deck steps, and wherever your dog likes to go.

If waste has been building up for a while, the first visit is the big one. After that, each visit is just keeping up. When the tech is done, they tie up the bags and leave them in your trash bin. If you’d rather nothing sit in your can until trash day, ask about haul-away, and we’ll take the bags with us.

Before your tech walks into the next yard, they sanitize their equipment and boots. Nothing from your yard goes along to someone else’s, and nothing from theirs comes into yours.

Step 5: The gate-closed photo

This is the part dog owners tell us they care about most. Before leaving, your tech latches the gate and texts you a photo of it.

If your dogs are out back when you get home, you already know the gate was shut. You don’t have to wonder about it.

After the first visit

From here, it’s the same day for your area and the same tech most weeks. They get to know your dogs, your gate, and the spots where the mess always ends up.

If they ever miss something, text or call us and we come back out to re-clean it at no charge. There’s no contract, so you can pause or cancel any time, by phone or from the online customer portal.

Getting started

The hardest part is usually just asking. Get a free quote for weekly scooping around Nashville or dog waste pickup in the Chicago suburbs, and a team member will text you back with a number.